These terms and conditions form part of your agreement with Matt Roberts Evolution.
By making payment for any Personal Training package, you accept the terms herein, forming a legal agreement between us so please make sure that you read them carefully and understand them. If you have any questions, please ask a member of our team.
Purchasing Sessions and Bookings
Session purchases can be made by telephone or in person at the front desk of your club.
Session bookings must be made with the front of house team who will be your point of contact for all bookings and payments. Your Personal Trainer is not authorised to arrange bookings or take payments for you.
When booking your session, you can request your preferred choice of Personal Trainer, but we cannot guarantee that they will be available. We will always attempt to accommodate your request or allocate you to another Personal Trainer.
Payments
All payments must be made in full, either by telephone or in person at the front desk of your club, prior to any sessions being undertaken.
If you purchase sessions in person or by telephone, you may request a copy of this agreement, along with the receipt for any payment you make.
Session Cancellations
We require a minimum of 24 hours’ prior notice of any cancellation of any Personal Training sessions. This must be made directly to the front desk of your club by email or by telephone call. Cancellations sent to your Personal Trainer will not be accepted.
Sessions cancelled without 24 hours’ prior notice, will be charged for and deducted from your package total.
Cancellation charges may be reviewed and potentially overturned in the case of serious medical emergency or severe travel disruption, where sufficient evidence can be provided.
Where we need to rebook your session due to your Personal Trainer being absent or available, we will always endeavour to offer you an alternative option as close to your preferred day and time.
If we need to cancel your session with less than 24 hours’ notice and cannot provide an alternative, the session will be returned to your package for use at a future time.
Lateness
If your Personal Trainer is not available to start your session on time, we will endeavour to provide you with an alternative trainer.
In the situation that an alternative trainer is not available to take your session we will inform you with as much notice as we reasonably can and your session will be returned to your package.
If you are late for your session, your session will be reduced in accordance with that time.
Expiry and Extensions
All Personal Training packages have a 6-month expiry, after which time any unused sessions will be lost and no refund will be made. This is to ensure that we can deliver all required sessions in an appropriate time frame for you to achieve your goals.
Personal Training packages may be extended for between one month and 12 full calendar months for the following reasons only:
– Pregnancy
– Serious illness
– Serious injury
– Redundancy
To extend your Personal Training packs you must contact the front desk of your club; we may ask you to provide proof to confirm your extension.
Any other extensions are entirely at the discretion of the management team.
Personal Trainer
If for any reason you are unhappy with your Personal Trainer, you may transfer to another personal trainer at any given time.
In all circumstances, any sessions used with the previous Personal Trainer remain used.
Your Personal Trainer cannot prescribe treatment or diagnose medical conditions. They may at any time ask to consult with your GP should any medical condition arise.
Refunds
Refunds may be requested in writing. Any supporting documentation should be provided at the same time. All refunds are at the discretion of the management team.
If your Personal Trainer leaves the company, no refund will be given, and you will be assigned another personal trainer by the club.
Service Provision – Our Obligations
Your nutrition professional will comply with the requirements of data protection legislation. – Matt Roberts Evolution will endeavor not to reschedule your consultation unless unforeseen circumstances arise e.g. sickness. In these instances, you will be offered time with another practitioner if possible or your consultation will be rescheduled to another time. – Your nutrition professional shall deliver nutrition and dietetic services with reasonable skill and care and to a reasonable standard in accordance with recognised HCPC standards and codes of practice. – Your nutrition professional has the authority to change, pause or terminate nutrition services in the event they are no longer considered safe and/or appropriate for you. – Our services are not appropriate for you if you have been diagnosed with an active eating disorder such as anorexia or bulimia. – If our nutrition services are not considered appropriate for you, your nutrition specialist will refer you on or sign post you towards more appropriate services.
Service Provision – Your Obligations
To access nutrition and dietetic services delivered by Matt Roberts Evolution you confirm that: – You are engaging in nutrition services wilfully and have made an assessment that you are in an appropriate state to engage with nutrition and dietetic services. – You will provide your nutrition professional with all relevant information regarding your health and medical history throughout the services and that such information is wholly complete, accurate and a true representation of your overall health and medical history. – You will notify your nutrition professional if you feel it is no longer appropriate for you to engage in nutrition services. – You consent for relevant aspects of your nutrition programme to be shared amongst other members of the Matt Roberts Evolution multidisciplinary team for the purposes of supporting and optimising your programme. – If you are having a blood test as part of your consultation or programme, you accept that blood testing is not a substitute for professional medical care and should not be relied upon in diagnosing or treating a medical condition. – As such, you take full responsibility to share your blood results with your general practitioner or any medical professional involved in your care. – You consent for your blood results to be shared amongst the wider Matt Roberts Evolution team, if required, for the purposes of supporting your training programme.
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